Privacy of our users
Provision of the Services
being offered by TrueCV is constantly evolving in order to provide the best possible experience and information for its Users. You acknowledge and agree that the form and nature of the Services which TrueCV provides may change from time to time without any prior notice to you.
As part of this continuing process, you acknowledge and agree that TrueCV may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to Users generally at TrueCV’s sole discretion, without any prior notice. You need to specifically inform TrueCV when you stop using the Services.You acknowledge and agree that if TrueCV disabled access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account and TrueCV shall intimate to you regarding the same.
TrueCV reserves the right to delete your User information stored in your account including but not limited to all or any personal information or any sensitive personal data or information (“SPDI”) stored in your User account. Alternately, a User may notify us if they do not wish that we retain or use the personal information. However, in such a case, we may not be able to provide you some or all of our Services.
You acknowledge and agree that while TrueCV may not currently have set a fixed upper limit on the number of transmissions and amount involved in the transactions you may send or receive through the Services, such fixed upper limits may be set by TrueCV at any time, solely at TrueCV’s discretion.
By using our Services you agree that TrueCV disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. TrueCV reserves the right to make changes and corrections to any part of the content of this Website at any time without any prior notice. Unless stated otherwise, all pictures and information contained on this Website are believed to be in the public domain as either promotional materials, publicity photos, photoshoot rejects or press media stock. Please contact the support by an e-mail if you are the copyright owner of any content on this Website and you think the use of the above material violates the terms of the applicable copyright law in any manner. In your request, please indicate the exact URL of the webpage to enable us to locate the same. We will endeavour to address your concerns and take necessary steps, if required. Please note that all images displayed in the Website have been digitised by TrueCV. No other party is authorised to reproduce or republish these digital versions in any format whatsoever without the prior written permission of TrueCV.
Use of the Services by User
In order to ensure that we are not violating any right that you might have in your Registration Data, you hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) that you have in the Registration Data, in any media now or in future known, with respect to your Registration Data solely to enable us to use such Registration Data that you have supplied to us.
You understand and undertake that you shall be solely responsible for the Registration Data and the User content and undertake neither by yourself nor by permitting any third party to host, display, upload, modify, publish, transmit, update or share any information that:
- belongs to another person and to which you do not have any right to
- is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, seditious, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
- harms minors in any way
- infringes any patent, trademark, copyright or other proprietary rights of any person anywhere in the world
- violates any law for the time being in force
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature
- impersonates another person
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation
- is illegal in any other way.
You agree to use the data owned by TrueCV (as available on the Website or through any other means like API etc) only for personal purposes and not for any commercial use unless agreed to with TrueCV in writing.You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services) on this Website.
TrueCV may share any Content generated by the User or their Registration Data with governmental agencies who are lawfully authorised for investigative, protective, cyber security activities. Such information may be transferred for the purposes of verification of identity, or for prevention, detection, investigation, prosecution, cyber security incidents and punishment of offences under any law for the time being in force.
Content in the Services
You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to TrueCV (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by TrueCV or by the owners of that Content, in writing and in a separate agreement.
TrueCV reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
TrueCV reserves the right to moderate, publish, re-publish, and use all User generated contributions and comments (including but not limited to reviews, profile pictures, comments, likes, favorites, votes) posted on the Website as it deems appropriate (whether in whole or in part) for its product(s), whether owned or affiliated. TrueCV is not liable to pay royalty to any User for re-publishing any content across any of its platforms
If you submit any material on the Website, you agree thereby to grant TrueCV the right to use, moderate, publish any such work worldwide for any of its product(s), whether owned or affiliated.
You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you use the Services at your own risk.
You agree that you are solely responsible for (and that TrueCV has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which TrueCV may suffer) by doing so.
You acknowledge and agree that TrueCV (or TrueCV’s licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by TrueCV and that you shall not disclose such information without TrueCV’s prior written consent.
Exclusion of Warranties
Nothing in these terms, including sections 7 and 8, shall exclude or limit TrueCV’s warranty or liability for losses which may not be lawfully excluded or limited by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law.
You expressly understand and agree that your use of the Services is at your sole risk and that the Services are provided on an “as is” and “as available” basis.
In particular, TrueCV, its parent company, subsidiaries and affiliates, and its licensors do not represent or warrant to you that:
- The information or Contents provided on the Website will be accurate, complete and updated;
- Your use of the Services will meet your requirements
- Your use of the Services will be uninterrupted, timely, secure or free from error;
- Any information obtained by you as a result of your use of the Services will be accurate or reliable, and
- Any information obtained by you as a result of your use of the Services will be accurate or reliable, and
Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from TrueCV or from the use of Services shall create any warranty not expressly stated in the terms.
TrueCV further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
Limitation of Liability
Subject to overall provision stated above, you expressly understand and agree that TrueCV, its parent company, subsidiaries and affiliates, and its licensors shall not be liable to you for:
- Any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or Services, or other intangible loss;
- Any loss or damage which may be incurred by you, including but not limited to loss or damage as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertisement appears on the Services;
- The deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Services;
- Your failure to provide TrueCV with accurate Registration Data; or
- Your failure to keep your password or account details secure and confidential.
The limitations on TrueCV’s liability to you shall apply whether or not TrueCV has been advised of or should have been aware of the possibility of any such losses arising.
The total liability of TrueCV under all circumstances, for any proven claim, demand etc of whatsoever nature, shall not exceed the Fees actually paid by the seller to TrueCV during the period of 1(one) week immediately preceding the date of such proven claim/ demand.
Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.
The manner, mode and extent of advertising by TrueCV on the Services are subject to change without any specific notice to you.
In consideration for TrueCV granting you access to and use of the Services, you agree that TrueCV may place such advertising on the Services.
Sellers receive the amount (minus our Fee) in their bank account within T+3 bank working days where T is defined as the date of intimation of the completion of the transaction
Choose your password carefully using unique numbers, letters and special characters. Never share your username and password with anyone.
Once a payment is authenticated by payment service providers, money is moved to our Nodal Account and the first settlement is initiated only after all required documents are received by TrueCV.
TrueCV shall be entitled to recover from the sellers, from time to time, any amounts due from it or incurred by TrueCV on account of the following, unless the same are caused on account of negligence, act or omission of TrueCV or its employees, officers etc.:
Chargeback of Transactions
Any penalty or charge which may be levied on TrueCV by its partner bank(s) or the clearing house i.e. Reserve Bank of India or its local clearing agent (as the case may be) arising, inter alia, for:excessive Chargeback of transactions or excessive failure of transactions or excessive buyer disputes and/or any other reason
any amount due to TrueCV from sellers
If any of the issues stated in this Clause 12 (Settlements) are caused by or on behalf of the sellers, sellers shall indemnify and hold harmless TrueCV against any such claims made by the partner bank(s), or the buyer, as the case may be. TrueCV shall also have the rights to block any future payments in this regard.
In case of an occurrence of a Chargeback event, TrueCV shall be entitled to withhold the settlements to the sellers, pending enquiries by the partner bank(s) or any regulatory body, as the case may be, till the resolution of such issues. TrueCV shall also have the right to block any future payments to the sellers in this regard until all the issues relating to the Chargeback event(s) are resolve
Chargeback is an approved and settled transaction that the partner bank(s), upon receiving a chargeback request from the buyer, reverses to the buyer, subject to the seller being unable to provide an explanation along with documentary evidence to the satisfaction of the partner bank(s) as to why the chargeback request should be rejected or the seller agreeing to such chargeback (“CHARGEBACK”).
On such notification the seller will conduct an internal review of such matter and will, within 5 (five) working days from receipt of notification, revert to us in writing either:
providing us with a statement explaining how the Disputed Transaction is not warranted, together with all documentary evidence in support of contesting such Disputed Transaction.
In the event that the seller provides a Refund Request to us or fails to contest such Disputed Transaction within the aforesaid 5 (five) working days or contests Disputed Transaction without providing supporting documentation to ours, payment service providers, Card Association and/ or issuing institution’s satisfaction, we will be entitled to recover the Refund Monies from credits subsequently made to the Nodal Account with respect to payments made by the seller’s buyers.
In the event that we are unable to recover the Refund Monies as aforesaid, due to the amounts credited to the Nodal Account being lower than the Refund Monies, we will deduct the remaining Refund Monies from the interest free, refundable funds provided and replenished by you to TrueCV from time to time (“SECURITY DEPOSIT”) and/ or set-off the remaining Refund Monies against the future payables to the seller and refund the same to the respective buyers. The seller will be liable to make payment of the Refund Monies or part thereof which has not been recovered by us forthwith. It is hereby agreed and acknowledged by the parties that the Fees charged by us in respect of the Disputed Transaction will not be refunded or repaid by us to the seller, buyer or any other person.
In the event either party issues a notice of termination to other party, TrueCV reserves the right to withhold settlements towards sellers relating to such transactions which have not been settled as on the date of termination notice for a period of 180 (one hundred eighty) days (“WITHHOLDING TERM”). Parties agree that TrueCV shall withhold such amount for the purpose of settlement of any Chargeback, refund and/or any other claim which may be raised by the buyer, post termination notice to these Terms. TrueCV hereby undertakes that all outstanding dues (if any) will be settled in favour of the sellers after the expiration of Withholding Term subject to resolution of any Chargeback, refund and/or any claim by buyers, as the case may be.
Technical Issues & Delivery Policy
In case of any technical issues, You can also contact us on +91 9711200318 in case of urgent matters.
Governing Law, Settlement of Disputes and Jurisdiction
Complaints and Grievance Redressal